This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.

 By the end of this course, you will:

• recognise why you need a customer care programme.
• have an action plan to install a customer care programme in your business.
• understand customer care skills and how to use them.
• develop a complaints handling procedure that strengthens the bond between your business and your customers.