Administration and Control (Byte Size) Course

What do you think of when someone says the word "management" Perhaps you think of a factory with employees toiling away on the "shop floor" watched over and directed by the "management" in their white coats or pinstripe suits from their offices "upstairs"; or a design department with managers acting as a focus of co-ordination for specialised design activities carried out by "colleagues"

Many people have these sorts of images. Whether our experience of management is good or bad, we tend to assume that work has always been like it is today. We take for granted that organisations have people who report to others in an ordered hierarchical structure; that in the workplace there are laid down policies and procedures; that an attempt is made to define and solve problems systematically; that people are hired and promoted on merit and that attempts are made to motivate the organisation's employees. In short, we tend to regard management as a well established discipline which has been in its present form for many years.

In fact, the art of management as we know it today is vastly different from that of 100 years ago. Although we can say that management of some form must have existed to enable the planning, organising, leading and control of the work situation, we can also say that our general understanding of management has been lacking and ad hoc in the past. It is only relatively recently that concerted attempts have been made to analyse management as a separate function and to attempt systematically to improve output in the workplace by attention to it. Not until the latter half of the nineteenth century and the early part of the twentieth century were theories developed of how production processes and business organisation might be systematically managed. In this course, we consider and review some of the earliest of these theories, and their impacts, past and present.

Essentially, we look at philosophies and mechanisms which were advocated as the means by which managers could improve the effectiveness and efficiency of the production (or service provision) process.

• Effectiveness we may define as "doing the right jobs" in order to achieve the organisation's aims and objectives.
• Efficiency is sometimes defined as "doing the job right" and is a measure of how well a person or machine is performing at a given task.

For example, with modern production methods we could produce a Model 'T' Ford, as manufactured in the 1920s, with great efficiency but few would wish to buy it. So, although the work effort might be efficient it would not be particularly effective.

We look at these philosophies and mechanisms from several angles: what prompted their introduction; the circumstances in which they were introduced; their effect upon management's goals of efficiency and effectiveness; and linked inextricably with the previous factor, the effect of these changes on the performance and attitudes of the workers. This is the linchpin for successful management in almost all cases. All of these considerations have, as their basis, the concept of management control.

We consider three main areas of early management theory:

• Scientific Management as developed by Taylor and others
• Fayol's principles of administration
• Human Relations as developed by Mayo.

After participating in this course, you should be able to:

• distinguish between the concepts of management, administration, and control.
• use a present-day model to analyse what was meant by control in the time of the early management theorists.
• describe factors in the work and environmental context which affected management style and control during this period.
• list Frederick Taylor's major principles of scientific management and describe how they may be used in a particular situation.
• describe the contributions to scientific management of the Gilbreths and Gantt.
• highlight scientific management principles and techniques in a modern- day example and comment on their appropriateness for managerial control.
• explain Henri Fayol's 14 principles of management.
• explain Fayol's 'managerial activities'.
• analyse modern-day examples with reference to Fayol's managerial activities and principles of management and address Fayol's relevance today.
• describe the main findings from Mayo's relay assembly room experiment and the later experiments at the Hawthorne Plant.
• outline the impact of the Hawthorne Studies in the 1930s and 1940s on organisational studies, in particular, in the field of human relations.
• highlight human relations principles and techniques in modern-day examples and comment on their appropriateness, particularly in relation to managerial control.

Introduction

Objectives

Section 1: Control and the Art of Management

The background

Control and administration

Importance of context for management and control

The USA

Section 2: Scientific Management

Frederick Taylor

Gilbreths and Gantt

Taylorism

Scientific management today

Section 3: Principles of Administration

Henri Fayol

Fayol's 14 principles of management

Section 4: Human Relations

Elton Mayo

The Hawthorne experiments

Mayo and anomie

Human relations - implications and relevance today

Summary

Tutor-marked Question Paper

Qualification 1: Administration and Control (Byte Size) Certificate

Administration and Control (Byte Size) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.

This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 20 hrs.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

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To help you broaden your skills, update your expertise in a particular field or get a competitive edge on that job you're after, we have also included all the resources below absolutely FREE for you to use when you register for your course! Click title below for more details.