Organisational Communication (Byte Size) Course 1 Lessons only £60.00
We may also have an interest free payment plan on this course, please click on the fees tab for more information.
In this course, we introduce theoretical frameworks of communication which can be applied to people in organisations. Also we establish the importance of communication at all levels and within all areas of organisations. "Why don't you people communicate?" is far too often the exasperated outburst from customer to supplier, from supplier to customer, from subordinate to manager, from manager to subordinate and from colleague to fellow colleague. If the most common saying for failure is one of "I was never told", perhaps the next most common saying would be "But I was never asked!".
The problem with organisations is that they consist of more than one person. Without them there would be perfect linkage between operations; the sort of ideas given by theorists such as Fayol would be faultlessly carried out via principles such as unity of command and direction. Agreed goals could be worked towards unerringly.
There would be a sharing of perfect knowledge on product and technical information. Customers would provide unambiguous specifications; suppliers would provide goods and services which exactly fulfilled these requirements. The results of actions undertaken would be effortlessly carried back and further action taken as appropriate. There would be clarity of understanding of thoughts, feelings and emotions.
However, often this doesn't happen by the very nature of ourselves as human beings, the tasks which are to be accomplished in the work situation, and in our increasingly complex living environments.
We can, therefore, look at communication as being an enabling factor which allows us to perform the work of the organisation. We can look at effects on and barriers to this process. Clearly it is extremely important for us to understand how these might arise, if we are to take a determined look at improving organisational effectiveness and efficiency. We also consider how organisational structure impacts upon the flow of information required for co-ordination, decision-making and awareness.
But, does communication go further than this? Is it good enough to just remove barriers? Such corrections may be seen as somewhat limited in scope; certainly barrier removal is an essential requirement but at the same time, communication can be used to positive effect in the organisation. Thus, for instance, we consider its use as an intrinsic element of the organisation's identity when we consider the communication of culture.
The term communication covers a vast field of study. There are many books you can consult on specific skills such as report writing, presentations and interviews and body language. Our aim here is to cover basic concepts which offer insights into the world of communication at work. We include communications theories and models, barriers to communication, formal and informal communication and communicating culture.
By the end of the course, you should be able to:
- explain what organisational communication means and its importance as a function of management.
- identify types and examples of verbal and non-verbal communication.
- demonstrate an understanding of the basic features of some models of communication.
- analyse barriers to communication and recognise them in case study situations.
- explain how communication occurs within formal organisation structures.
- explain the role of communication in decision-making and its relation to centralised and decentralised systems.
- discuss the advantages of both formal and informal communication networks in the organisation.
- demonstrate an understanding of the communication of the organisation's culture.
- Course Syllabus
- Qualifications
- Fees
- Professional Membership
- Support
- Student Community
- Study Options
- Benefits
- Related Courses
- Further Info
Syllabus
Introduction
Objectives
Section 1: Communication Theories and Models
Definitions
Purposes of organisational communication
Time spent by managers in communicating
Communication and leadership
Verbal and non-verbal communication
Five models of communication
Perspectives of communication
Section 2: Barriers to Communication
Barriers to communication
Message ambiguity
Language
Distortion
Physical noise and distance
Emotions - fear, anxiety, mistrust, anger
Perceptions
First impressions and frozen evaluations
Stereotyping
Polarisation
Evaluate too early and not listen
Section 3: Formal and Informal Communication
Formal and informal communication
Vertical communication
Network patterns
Horizontal (lateral) communication
The grapevine
Section 4: Communicating Culture
Communication of culture
Selection of candidates
Reputation
Job adverts
Brochures, job descriptions, person specifications
Interviews and the selection process
Induction training
Humility-inducing experiences and in-the-trenches training
Rewards and control systems
Reinforcing folklore and consistent role models
Summary
Tutor-marked Question Paper
Qualifications
On completion of your course, you will receive two qualifications:
Qualification 1: Organisational Communication (Byte Size) Certificate
Organisational Communication (Byte Size) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: Level 1 Organisational Communication (Byte Size) Award
At the end of this course successful learners will also receive a level 1 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.
What is NCFE
NCFE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach.
NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
Accreditation by NCFE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE. The centre delivering the programmes has been licensed by NCFE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE Award certificate of achievement.
For more information on this award, click here
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Fees
Online
Postal
Studying by Post. If you would like to pay by instalments, we do offer an affordable interest free payment plan scheme which allows you to spread the cost of your course over a number of months. However, to use this option you will need to study for your course using the traditional paper-based method. For more information on our payment plans please visit our website at www.stonebridge.uk.com
The reason why the course fee is less if you choose to study online, is because with online study there are no costs associated with postage and printing etc. and thus we are able to offer the course at a reduced rate.
The total amount payable over the term's period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.
Click Here for Currency Conversions »
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
Student Community
We understand that studying from home may be a new experience for you. You could even be excused for feeling a little dauntedsince you will not be studying in a traditional "classroom environment". To help our students overcome these concernswe have developed the Student Zone. The Student Zone encourages a high level ofinteraction with your tutor and other like-minded students.
All of our students receive access to the Student Zone,within this area you can:
- Access the student forum which allows you to share ideas and chat with other students.
- View your tutor's feedback on your marked assignments.
- View optional reading lists for your course (where available).
- Access free online games, for when you need a break from studying.
- View the study guide with plenty of useful hints and tips on how to get the most out of your course.
- Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper.
- Find details on our generous Referral Programme.
Study Options
In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:
- 1. Via the traditional paper-based method.
- 2. Through the online method via ElearnUK.
If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 20 hrs.
Benefits
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
Additional Benefits
This section is designed to help you with your study. It will help you to work more efficiently, manage your study time, improve your presentation of work, increase your ability to remember facts and concepts, and get the most out of your chosen course.
Studying is more than gathering information and reproducing it in assessment tasks such as essays and examinations. Studying involves knowing how to approach a problem, analysing the problem, identifying what you already know, deciding how to gather more information, and much more. This section will help you gain and improve your skills in studying.
Course outline
Studying is an active process. Open learning materials enable adult learners to take responsibility for their own learning. This course has been prepared as an open learning resource for people who wish to undertake a learning programme that involves them preparing for a period of studying. It is designed either to form part of any course of study or may be used as a freestanding guide by students.
You can use this course, as an active learner, to identify:
- what you know already
- what you need to know
- what interests you
- how to use your knowledge to enhance your critical awareness.
This course will enable you to improve your study skills and it is designed for students, practitioners and other people involved in learning and/or being assessed.
Syllabus
- Introduction and Objectives
- Learning to Learn
- Setting Aside Time for Study
- Concentration
- Effective Reading
- Effective Note-taking
- Preparing to Write
- Planning and Writing the Assignment
- Assessment
- Basic Research
- Introduction to Computers
- Spreadsheets and Excel
- Using Databases and Access
- Word Processing with MS Word
Cost of course: FREE to Elearnuk students
Cost to non-Elearnuk students: £125.00
Getting the job you want is not about following rules or giving the 'right' interview answer. It is about presenting yourself in the most authentic way that takes care of you and the interviewers at the same time. So many people throw their chances away: they do not take enough care and interview preparation time so that the whole process is enjoyable, stimulating and informative for both parties. This section aims to show you how.
This section will consider the importance of study skills and how we can identify and enhance our current skill set. We will then take a closer look at different learning styles and how knowledge of our own preferences in this area can make our learning more effective. Finally we will look at some basic time management techniques to enable you to plan and organise your studies and stay motivated.
Online videos are available for many of our courses to support your studies!
Our friendly tutors are ready to help with any queries you may have. You need never feel stranded or cut off from help!
Just started using the Internet? Don't be put off! Our Web Help area will give you the ideal introduction to using the Web!
A guide to the Elearnuk system, how to use it, how to contact your tutor - the answers to all these questions and more can be found here.
A collection of games to sharpen your concentration or just take time out from studying.
A collection of reference materials, links to e-journals, and reading lists compiled by our tutors
Looking for a second opinion? The forum is the place for students to share their thoughts and information with each other.
Regularly updated links to the latest news items!
Related Courses
Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.
- Creating Quality Social Work Environments (Byte Size) - This Social Care - Skills Course has been structured so that students can choose exactly the area they need to develop by setting their own learning priorities.
These courses can be used by qualified social workers ...
Read More » - Administration and Control (Byte Size) - What do you think of when someone says the word "management" Perhaps you think of a factory with employees toiling away on the "shop floor" watched over and directed by the "management" in their white coats ...
Read More » - Advertising (Byte Size) - In this course we look in depth at Advertising, one of the main tools of contemporary marketing communications of the promotional mix.
After completing this course, you should be able to:
...
Read More » - Business Communication (Byte Size) - Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication ...
Read More » - Business Contracts (Byte Size) - In this course you will be introduced to the law of contracts. If there is one pervasive activity in the world of commerce it is involvement in contract. All of the following are achieved through the ...
Read More » - Communication in Marketing (Byte Size) - The marketing departments of today have developed from a more narrowly focused function, that initially included only advertising and sales, to include public relations and sales promotion. Just as finance is concerned with money in all ...
Read More »
Further Information
If you would like any further information regarding this course, please call an advisor today on 01288 356 300 (International: 00 44 1288 356 300) or email enquiries@stonebridge.uk.com
