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The distance learning Customer Service course is the perfect home study course to ensure that you succeed in this exciting field. Our uniquely flexible Customer Service home learning course has no time limits. You can start your home learning course whenever you like and there are no deadlines to meet, so you can adapt your distance education course to meet your needs, all from the comfort of your own home.
Once you have registered on the distance education Customer Service course you will be assigned a personal tutor who specialises in their field of study. Your dedicated personal tutor is always on hand to answer any query you may have, no matter how big or small, and you will also have access to a dedicated course advisor who offers guidance and advice.
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| Course Description | ||||
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| This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service. | ||||
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| Course Syllabus | ||||
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| DEFINING SERVICE Explains the concept of company-wide customer service and standards.
COMMUNICATING Presents strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals.
FIXING PROBLEMS Explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.
BUILDING A DEPARTMENT Provides users with an overview of creating a Customer Service department and hiring talented customer service people.
TOOLS OF THE TRADE Explains the concept of company-wide customer service and standards.
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| Qualifications | ||||
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Printable Transcript On completion of this course you may print a transcript off as evidence of your progression throughout the course. |
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| Study Options | ||||
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This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account. |
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| Fees | ||||
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Online
  £50.00
N/A
N/A
N/A
 Studying Online. If you would like to study online we cannot accept payment for course fees in instalments, instead course fees must be paid in full at the point of enrolment. The reason for this is due to the fact that when you study online you have access to all of your course materials from the outset.
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| Requirements for Entry | ||||
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There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
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| Study Hours | ||||
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This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper. The approximate amount of time required to complete the course is: 40 hrs. |
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| Additional Information | ||||
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| This course is different to other courses hosted on Elearnuk. The course is supplied by Stonebridge Associated Colleges in conjunction with Stonebridge IT School. Once you have enrolled and paid for your course you will receive an email within 24-72 hours. The email will contain your username and password to login to your course. |
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| Related Courses | ||||
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Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.
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Registered Students
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On successful completion of our course you will be fully trained and qualified to start your own business as a registered Foot Health Practitioner. Our first class theory training cannot be beaten by any other College and our practical training is conducted in a modern, state-of-the-art dedicated Foot Health centre.
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