Business Communication (Byte Size) Course

Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively.  Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.

Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.

In this course we look at some communication models and some effects on and barriers to the communication process. It is obviously important for us to understand how these might arise, if we want to improve organisational effectiveness and efficiency. We also consider how organisational structure affects the flow of information required for co-ordination, decision-making and awareness.

The term communication covers a vast field of study. There are many books you can consult on specific skills such as report writing, presentations, interviews, and body language. The aim of this course is to cover basic concepts which will help you in the world of communication at work.

Communication: Some Theories and Models

• Introduction
• What is communication?
• Purposes of organisational communication 
• Communication and leadership
• Verbal and non-verbal communication
• Five models of communication
• Perspectives of communication
• Summary

Barriers to Communication

• Introduction
• Barriers to communication
• Message ambiguity
• Language
• Distortion
• Physical noise and distance
• Emotions - fear, anxiety, mistrust, anger
• Perceptions
• First impressions and frozen evaluations
• Stereotyping
• Polarization
• Evaluate too early and not listen
• Summary

Formal and Informal Communication

• Introduction
• Formal and informal communication 
• Vertical communication 
• Network patterns 
• Horizontal (lateral) communication 
• The grapevine
• Summary

Qualification 1: Business Communication (Byte Size) Certificate

Business Communication (Byte Size) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.

This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 20 hrs.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.

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To help you broaden your skills, update your expertise in a particular field or get a competitive edge on that job you're after, we have also included all the resources below absolutely FREE for you to use when you register for your course! Click title below for more details.