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NEW - Over 18 and living in the UK? There are a limited number of Career Starter Loans available to fund the fees for the courses listed below:

	Access to Higher Education Diploma (Health)
	Access to Higher Education Diploma (Social Work)
	Access to Higher Education Diploma (Medicine and Healthcare Professions)
	Supporting Teaching and Learning in Schools
	Health and Social Care(Adults) Diploma
	Early Years Education and Care (Early Years Educator) QCF
	Specialist Support for Teaching and Learning in Schools
	Beauty Therapy (Massage Route) Level 3
	Beauty Therapy NVQ Diploma (QCF) – Massage Route
	Certificate in the Principles of End of Life Care
	Certificate in Customer Service Principles (QCF)
	Diploma in Playwork (QCF)

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Customer Service Principles: NCFE Level 3 Certificate (QCF) Course 3 Lessons only £419.99

Career Starter Loans are available on this course.

We may also have an interest free payment plan on this course, please click on the fees tab for more information.

Career Starter Loans

Start today for just a £0.00 deposit. Then affordable monthly payments of only £0.00 > APPLY NOW limited availability

NCFE Level 3 (QCF) Certificate in the Principles of Customer Service course

The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

The NCFE Level 3 Certificate in Principles of Customer qualification focuses on the effective use of communication in relation to customer service, it also looks at how customer service can be delivered in different sectors. Finally the course will focus on what steps can be taken to improve customer service.

The qualification consists of 3 mandatory units. You will work through three modules that include all the course material that you need for the 3 units. Once you have completed each module you will be required to complete unit assessments that provide evidence of your knowledge and understanding in:

1. Understand the use of communication in customer service.

2. Understand the principles of customer service delivery in different sectors

3. Understand the principles of making improvements to customer service

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service

Are there flexible payment choices available for this course?

Yes, we’ve tried to make it easy as possible for you to register onto one of our courses.

We understand that not everyone always has the cash needed, to pay for their course upfront, at the time when they want to start their course. So we offer different ways to pay to help you spread the cost over a longer period.

In total we have 3 ways in which you can pay for your course, choose the payment method that suits you best:

Payment in Full
Interest Fee Payment Plan
Career Starter Loans

Click to find out more

Would a 19+ Advanced Learner Loan make any difference to my course?

Yes, when you study using this kind of funding, "Dimensions Training Solutions" deliver your course and it does offer considerably more than the same one without the 19+ funding loan.

Enhanced course content

Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.

You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.

Additional personal support

A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues.

Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.

You will have an Individual Learning Plan with a set "finish date" and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.

The difference between courses funded by 19+ loan and privately funded courses when you enrol from the Stonebridge website

Features	Course funded by 19+ Advanced Learner Loan	Course funded Privately
Personal Student Support Officer assigned to you		✖
Personal Assessor Support assigned to you
Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course		✖
10 EILS available
Course delivered by Dimensions Training Solutions		✖
Course delivered by Stonebridge Associated Colleges	✖
Individual Learning Plan with a set "finish date"		✖
Flexible deadline to finish your course	✖
Online study delivery
Postal study delivery
Payment in full or in instalments while you study	✖
Eligibility requirement for loan		✖
Nothing to pay until course is finished and you earn over £21,000 pa.		✖

Courses on the Stonebridge website funded by 19+ Advanced Learner Loans are delivered by Dimensions Training Solutions

Dimensions Training Solutions are rated "Good" by Ofsted

Write a Review for Customer Service Principles: NCFE Level 3 Certificate (QCF) Course

	Paper Based Study	Online Study
Tutor support via phone or email
Different course financing options available
High quality course materials to support learning
Access to online forums to engage with other learners
Online student area to submit assignments and access additional resources
Instant access to course materials in online student area	Materials sent via the post
Hardcopy course materials provided		Option to purchase hardcopies for additional fee
Access to ongoing student discounts and member benefits

Pay in Full

A one off payment made at the start of your course with nothing further left to pay. This payment method usually attracts the biggest discounts.

	Course Fees
Total Payable	£459.99

Pay using a 19+ Loan

What is a 19+ Advanced Learner Loan?

The Government has introduced 19+ Advanced Learner Loans to help learners, aged 19 and over, in further education pay the college or training organisation fee. Getting a Loan doesn’t depend on your household income and there’s no credit check. You won’t have to pay anything back until you’re earning over £21,000 a year. Once you earn over this amount you pay back 9% of the earnings you receive above this figure.

Total Loan Amount: £700.00

What are my repayments likely to be?

That depends on how much you earn, click on the link to the repayment calculator below to see how monthly payments relate to earnings.

Earnings each year
before tax
in £ thousands (k)

Drag slider

If you are earning
this much a month

£1,750.00

You would repay
this much a month

£0.00

Loan repayments only start when you are earning OVER £21,000 per year.

To view our repayment calculator, please click here

REMEMBER: loan repayments only start when you are earning over £21,000 per year.

What if I never earn more than £21,000 per annum?

Currently if you do not exceed an annual salary of more than £21,000 your loan will never be repaid.

Repayments won’t start for any course until April 2016, but you can make voluntary repayments before then.

Can the 19+ Advanced Learner Loan be written off or cancelled?

Normally any outstanding loan you have will be written off 30 years after it becomes eligible to be repaid.

If you receive a disability-related benefit and are permanently unfit for work, it will be cancelled.

In addition, if you’re undertaking an Access to HE Diploma and then go on to complete an HE qualification the outstanding balance of your 19+ Advanced Learner Loan will be written off. To qualify for this write off you must have fully completed both courses. You do not need to take out a loan for the HE course. However, it must be eligible for funding by Student Finance England. The HE course does not have to relate to the Access to HE course you complete.

Who is eligible for a 19+ Advanced Learner Loan?

To be eligible for the loan you must be:

19 or older on the first day of your course (there’s no upper age limit)
living in the UK on the first day of your course, and have lived in the UK, the Channel Islands or the Isle of Man for 3 years immediately before this starting your course on or after 1 August 2013

Is there an upper age limit?

There is no upper age limit in order to apply for a 19+ Advanced Learner Loan.

Is there a maximum amount of Loan available?

The course fees of the Stonebridge courses eligible for the 19+ Advanced Learner Loans can be entirely covered by the loan amount you are able to take out.

Who is providing my Course with the 19+ Advanced Learner Loan?

Dimensions Training Solutions, an established training provider with accountability to the Skills Funding Agency and Ofsted.

What difference does the funding make to my course?

There are some differences when you apply for, and receive a 19+ Advanced Learner Loan

"Dimensions Training Solutions" deliver your course.
Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines to help boost your skill-set and further your career.
You complete your course to your "Individual Learning Plan" which has a set finish date.
A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact to help you stay on course.
Dimensions Training Solutions monitor your study hours and provide the Skills Funding Agency with evidence of learning.

Is 19+ Advanced Learner Loan available to students with existing qualifications?

Yes, previous qualifications that learners have achieved do not affect their ability to apply for a Loan to gain new qualifications. What happens next?

Wondering what happens next? View our Advanced Learner Loan Journey Summary or take a look at our guide to the 19+ Advanced Learner Loan Application Process

Now that you have made your mind to start your journey please click on the "ENROL NOW" button.

Pay using 0% APR Instalment Plan

If you would prefer to pay by deposit and instalments and you are in a position to pay off your course relatively quickly, then we are able to offer you a short term instalment plan with 0% APR.

	Initial Payment	Instalments	Monthly Payments	Cashback	Total Payable (after cashback)
Course Fees	£19.99	£90.00	6	£100.00	£559.99

*Cashback will be paid to you once you have finished paying for your course in full. For more information, please see our cashback terms and conditions. The total amount payable over the term's period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

Pay using 'Career Starter' Loans

By working with Pay4Later Consumer Credit services we can offer you a longer repayment period on your course. This means that your monthly repayment amounts are smaller and more affordable. Furthermore if you finance your course using Pay4Later you can complete your training and receive your qualification even if you have not finished paying off your loan. This is great news as it means that you can start earning as soon as you are qualified so that you are able to pay back your loan.

Representative Example*	Course Fees
Course Price	£0.00
Deposit	£0.00
Loan Amount	£0.00
Duration Of Agreement	36 Months
Rate of interest (fixed)	12.90%
Monthly payment	£0.00
Total Amount Payable	£0.00
*12.90% APR representative

Will I qualify for credit?

We can only consider your application if:

You are 18 or over, and employed at least 16 hours per week
You have a good credit history with no late payments, debt relief orders, CCJ's, IVA's or bankruptcies
You are a permanent UK resident and able to supply a UK address history for the last 3 years
Applications from students (unless employed at least 16 hours per week) or unemployed single house persons will not be considered

Legal

Stonebridge Associated Colleges Limited is authorised and regulated by the Financial Conduct Authority (Consumer Credit License: 673930).

Consumer credit service provided by Pay4Later in association with Retail Money Market Ltd. Pay4Later is licensed by the Financial Conduct Authority (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions (http://www.pay4later.com/consumerfaq) or visit http://www.pay4later.com/.

Ratesetter is authorised and regulated by the Financial Conduct Authority (FCA) with the reference number 633741. Ratesetter is not covered by the Financial Compensation Scheme. Registered offices are at 406 Great Guilford Business Square, 30 Great Guilford Street, London SE1 0HS. For more information please visit: www.ratesetter.com

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Customer Service Principles: NCFE Level 3 Certificate (QCF) Course 3 Lessons only £419.99