NCFE Level 3 Certificate in Principles of Customer Service Course 7 Lessons only £799.99
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NCFE Level 3 Certificate in Principles of Customer Service
The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.
Is this distance learning course right for me?
Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.
The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service
The qualification consists of 7 units. You will work through 7 modules that include all the course material that you need for the 7 units. Once you have completed each module you will be required to complete unit assessments that ask you to provide evidence of your knowledge and understanding in the following areas:
1. The customer service environment
2. Principles of Business
3. Resolving customers' problems and complaints
4. Understanding customers and customer retention
5. Understanding how to monitor customer service interactions and feedback
6. Understanding equality, diversity and inclusion in the workplace
7. Understanding how to manage incidents and collaborate with other departments in a contact centre
Our Customer Service course (601/7073/6) is a fully recognised qualification. It takes approximately 220 hours to complete and carries 21 credits - which can be transferred across to progress onto further study.
Opportunities for further education and training
After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:
NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service
Yes, we’ve tried to make it easy as possible for you to register onto one of our courses.
We understand that not everyone always has the cash needed, to pay for their course upfront, at the time when they want to start their course. So we offer different ways to pay to help you spread the cost over a longer period.
In total we have 3 ways in which you can pay for your course, choose the payment method that suits you best:
- Payment in Full
- Interest Fee Payment Plan
- Career Starter Loans
Would a 19+ Advanced Learner Loan make any difference to my course?
Yes, when you study using this kind of funding, "Dimensions Training Solutions" deliver your course and it does offer considerably more than the same one without the 19+ funding loan.
Enhanced course content
Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.
You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.
Additional personal support
A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues.
Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.
You will have an Individual Learning Plan with a set "finish date" and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.
The difference between courses funded by 19+ loan and privately funded courses when you enrol from the Stonebridge website
| Features | Course funded by 19+ Advanced Learner Loan |
Course funded Privately |
|---|---|---|
| Personal Student Support Officer assigned to you | ✖ | |
| Personal Assessor Support assigned to you | ||
| Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course | ✖ | |
| 10 EILS available | ||
| Course delivered by Dimensions Training Solutions | ✖ | |
| Course delivered by Stonebridge Associated Colleges | ✖ | |
| Individual Learning Plan with a set "finish date" | ✖ | |
| Flexible deadline to finish your course | ✖ | |
| Online study delivery | ||
| Postal study delivery | ||
| Payment in full or in instalments while you study | ✖ | |
| Eligibility requirement for loan | ✖ | |
| Nothing to pay until course is finished and you earn over £21,000 pa. | ✖ |
Courses on the Stonebridge website funded by 19+ Advanced Learner Loans are delivered by Dimensions Training Solutions
Dimensions Training Solutions are rated "Good" by Ofsted
