Syllabus

Unit One: Understanding customer service in the retail sector(K/502/5803)

On completion of this unit you will:

Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this unit you will:

Unit Three: Understanding the retail selling process (F/502/5807)

On completion of this unit you will:

Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this unit you will:

Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this unit you will:

Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this unit you will: