Syllabus

Unit One: Understand the importance of legislation and procedures (R/602/5210)

On completion of this unit you will:

Unit Two: Establish communication with clients for advice and guidance (J/602/5138)

On completion of this unit you will:

Unit Three: Support clients to make use of the advice and guidance service (L/602/5139)

On completion of this unit you will:

Unit Four: Develop interactions with advice and guidance clients  (F/602/5140)

On completion of this unit you will:

Unit Five: Interact with clients using a range of media( J/602/5141)

On completion of this unit you will:

Unit Six: Assist advice and guidance clients to decide on a course of action (R/602/5143)

On completion of this unit you will:

Unit Seven: Review own contribution to the service (Y/602/5192)

On completion of this unit you will: