Syllabus

Unit 1: Understand the organisation and its context 

On completion of this unit you will:

Unit 2: Understanding leadership

On completion of this unit you will:

Unit 3: Leading and motivating a team effectively 

On completion of this unit you will:

Unit 4: Understanding organising and delegating in the workplace 

On completion of this unit you will:

Unit 5: Planning and allocating work 

On completion of this unit you will:

Unit 6: Solving problems and making decisions 

On completion of this unit you will:

Unit 7: Understanding the communication process in the workplace 

On completion of this unit you will:

Unit 8: Understanding workplace information systems

On completion of this unit you will:

Unit 9: Understanding how to motivate to improve performance

On completion of this unit you will:

Unit 10: Understanding performance management 

On completion of this unit you will:

Unit 11: Developing yourself and others

On completion of this unit you will:

Unit 12: Diversity in the workplace

On completion of this unit you will:

Unit 13: Managing yourself 

On completion of this unit you will:

Unit 14: Induction and coaching in the workplace 

On completion of this unit you will:

Unit 15: Understanding training and coaching in the workplace 

On completion of this unit you will:

Unit 16: Understanding discipline in the workplace 

On completion of this unit you will:

Unit 17: Understanding conflict management in the workplace 

On completion of this unit you will:

Unit 18: Understanding stress management in the workplace 

On completion of this unit you will:

Unit 19: Understanding health and safety in the workplace 

On completion of this unit you will:

Unit 20:  Understanding customer service standards and requirements 

On completion of this unit you will:

Unit 21:  Understanding innovation and change in an organisation 

On completion of this unit you will:

Unit 22:  Understanding quality management in the workplace 

On completion of this unit you will: