Syllabus
Unit 1: Understand the organisation and its context
On completion of this unit you will:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
Unit 2: Understanding leadership
On completion of this unit you will:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
Unit 3: Leading and motivating a team effectively
On completion of this unit you will:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
Unit 4: Understanding organising and delegating in the workplace
On completion of this unit you will:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
Unit 5: Planning and allocating work
On completion of this unit you will:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
Unit 6: Solving problems and making decisions
On completion of this unit you will:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan, monitor and review the implementation and communication of decisions
Unit 7: Understanding the communication process in the workplace
On completion of this unit you will:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
Unit 8: Understanding workplace information systems
On completion of this unit you will:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
Unit 9: Understanding how to motivate to improve performance
On completion of this unit you will:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
Unit 10: Understanding performance management
On completion of this unit you will:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
Unit 11: Developing yourself and others
On completion of this unit you will:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
Unit 12: Diversity in the workplace
On completion of this unit you will:
- Understand how to contribute to a positive workplace environment
- Understand how to deal with difficulties arising from diverse individual and/or organisational values
Unit 13: Managing yourself
On completion of this unit you will:
- Know how to use effective personal time management to achieve team goals
- Know how to manage own stress
Unit 14: Induction and coaching in the workplace
On completion of this unit you will:
- Understand how to integrate new members in the team
- Know how to coach individuals in the team
Unit 15: Understanding training and coaching in the workplace
On completion of this unit you will:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
Unit 16: Understanding discipline in the workplace
On completion of this unit you will:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
Unit 17: Understanding conflict management in the workplace
On completion of this unit you will:
- Understand conflict management in the workplace
Unit 18: Understanding stress management in the workplace
On completion of this unit you will:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
Unit 19: Understanding health and safety in the workplace
On completion of this unit you will:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
Unit 20: Understanding customer service standards and requirements
On completion of this unit you will:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
Unit 21: Understanding innovation and change in an organisation
On completion of this unit you will:
- Understand innovation and change in an organisation
- Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
Unit 22: Understanding quality management in the workplace
On completion of this unit you will:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace